Panasonic Call Management and Reporting Solutions
Saving more on telecommunications expenditures requires tracking and understanding usage, also known as Call Accounting. Comprehensive Call Accounting systems record thorough details on all inbound and outbound calls. Call Accounting systems are valuable to organizations with large customer service workforces, or a business model that uses telecom services to generate income.
CCView and Panasonic offer you a call center solution with real-time graphics, ACD reports, built-in call accounting, real time monitor and CRM integration. Supervisors can allocate adequate resources with tools needed to improve performance. Real-Time Monitor allows supervisors to change agents, as needed, to balance workloads. Historical Reports provides global group information and individual performance.
Letting you know: How much each person is on the phone? If you have enough or too many trunks? Most dialled numbers?