CA ACD Reports Module

Communications Assistant

Poltys CA ACD Reports Module is a productivity tool that provides Call Center reporting features, adding ACD Call Center specific functionality to Panasonic Communications Assistant.

Features

  • Compatible with Panasonic KX-TDE/ NCP/ NS IP-PBX series
  • Collect ACD statistics from Panasonic CA Supervisor
  • Build reports by month/ day/ hour/ day of week
  • Group report information for a selected time range

Group Report Statistics:

  • Total number of calls
  • Average Answer Time
  • Overflow Calls
  • Lost Calls
  • Max Waiting Calls
  • Longest Waiting Time in Queue

Agent Status Report ACD Statistics:

  • Login Time
  • Not-ready (break) Time
  • Busy Time
  • Working After Hours Call Time

Benefits

  • Evaluate Call Center Performance
  • Evaluate Service Level Objectives
  • Identify and avoid past Call Center problems
  • Improve customer relationship management
  • Monitor simultaneously: System, ACD Groups, ACD Extensions, CO Trunks

Ideal Customers

  • Inbound Call Center Supervisor (Help Desk, Customer Support, Sales, etc.)
  • Outbound Call Center Supervisor (Telemarketing, Political Surveys, etc.)
CA ACD Reports Module

Communication Assistant Modules

CA Conference Bridge Module
CA Appointment Reminder Module
CA Speech Auto Attendant Module
CA Outbound Dialler Module

Product Presentation

Poltys CA ACD Reports Module is a productivity tool that provides Call Center reporting features, adding ACD Call Center specific functionality to Panasonic Communications Assistant.

Interested in the Module?