CA Outbound Dialler Module

Communications Assistant

Poltys CA Outbound Dialer Module is a productvity tool that automatically places calls to a predefined list of phone numbers when at least one Agent is idle. Once the call is connected to called person, the Agent can immediately communicate with him/ her.

Features

  • Compatible with Panasonic KX-TDE/ NCP/ NS IP-PBX series
  • Call the numbers one by one as soon as Agents becomes available
  • Busy or no answer numbers are retried
  • Eliminate the customer search and dial time that the Agent normally does
  • Agents are presented with calls as their status changes to idle
  • Outbound call list can be shared via MS SQL database between multiple Agents
  • Import call list from external CSV file
  • Export call list
  • High scalability

Benefits

  • Helps maximize revenue opportunities
  • Improve Contact Center productivity, agents spending more time talking than dialing
  • Enhance customer service and increases customer satisfaction
  • Speeds response times, which ultimately translates into increases in productivity and reduced costs

Ideal Customers

  • Collections Agencies
  • Patient check-up, appointment confirmation (small volume of calls)
  • Lead generation
  • Telemarketing
  • Political campaign
CA Outbound Dialler Module

Communication Assistant Modules

CA ACD Reports Module
CA Conference Bridge Module
CA Appointment Reminder Module
CA Speech Auto Attendant Module

Product Presentation

Poltys CA Outbound Dialer Module is a productvity tool that automatically places calls to a predefined list of phone numbers when at least one Agent is idle. Once the call is connected to called person, the Agent can immediately communicate with him/ her.

Interested in the Module?